In a significant move to transform governance in Khyber Pakhtunkhwa, Chief Secretary Nadeem Aslam Chaudhry has issued strict directives to accelerate efforts aimed at improving public service delivery across the province. The top bureaucrat chaired a high-level meeting to review progress on ongoing reforms and set clear timelines for implementation.
Urgent Reforms Mandated for Better Governance
The Chief Secretary emphasized that all departments must prioritize citizen-centric services and work towards eliminating unnecessary delays in public service delivery. During the comprehensive review meeting, he expressed dissatisfaction with the current pace of implementation in some departments and demanded immediate corrective measures.
Nadeem Aslam Chaudhry specifically directed authorities to focus on digitization initiatives that would simplify processes for ordinary citizens. He stressed that technology should be leveraged to reduce human interaction in service delivery, thereby minimizing opportunities for corruption and inefficiency.
Comprehensive Review of Departmental Performance
The meeting conducted a thorough assessment of various departments' performance in serving the public. The Chief Secretary received detailed briefings about existing challenges and bottlenecks that hinder efficient service delivery. He instructed all administrative secretaries to personally monitor the improvement efforts and submit regular progress reports.
Clear deadlines have been established for implementing key reforms, with the Chief Secretary warning that negligence would not be tolerated. The directives cover multiple sectors including health, education, revenue, and municipal services where citizens frequently face difficulties.
Focus on Transparency and Accountability
Emphasizing the importance of transparency, the Chief Secretary ordered that all service delivery standards and timelines be publicly displayed at relevant offices and on official websites. This measure aims to empower citizens with information about what services they are entitled to receive and within what time frame.
The administration has been instructed to establish robust monitoring mechanisms to track performance against set targets. Regular feedback from citizens will be incorporated to continuously improve service quality and address emerging challenges promptly.
The Chief Secretary concluded the meeting by reaffirming the government's commitment to transforming public service delivery in Khyber Pakhtunkhwa. He emphasized that these reforms are crucial for building public trust and ensuring that government services effectively meet citizens' needs and expectations.
