The Ministry of Hajj and Umrah has suspended 21 Umrah service companies for failing to meet the required standards during the last season. Evaluations revealed a decline in service quality and violations of governing regulations, the ministry announced.
Reasons for Suspension
Of the companies suspended, 15 failed to achieve the necessary evaluation standards, while six were found to have committed regulatory violations requiring corrective action. The ministry emphasized its commitment to providing high-quality services to pilgrims.
Evaluation System
The ministry's evaluation system is based on operational and supervisory indicators that measure service quality and regulatory compliance. This system aims to enhance competition among service providers, raise performance standards, and support the goals of Saudi Vision 2030 by delivering a safe and enjoyable experience for Umrah pilgrims and visitors to the Prophet's Mosque.
Ongoing Enforcement
The ministry stated it would continue to enforce regulations and would not tolerate any shortcomings that affect service quality or compromise pilgrims' rights. Continuous evaluation of Umrah service providers remains a key mechanism for developing the sector and improving service quality.
