Pakistan has set a July 20 deadline for Hajj pilgrims to file complaints against their pilgrimage organizers, a move that will directly affect whether tour operator licenses are renewed or canceled for the 2027 Hajj season. The directive was announced on Sunday by the Ministry of Religious Affairs.
Complaint submission process
Pilgrims can submit signed complaints or suggestions about tour operators or shareholder companies via postal mail or email, accompanied by supporting evidence and documents. The ministry will review these submissions under prescribed procedures.
“Complaints received from pilgrims will be taken into consideration during the processes of license revalidation, renewal, and cancelation,” the ministry stated. “Complaints received after July 20, 2026, will not be entertained.”
Hajj quota and registration status
Pakistan was allocated one of the world’s largest Hajj quotas of 179,210 pilgrims for 2026. For 2027, the country has requested an increase to approximately 230,000, arguing that a larger quota would better reflect Pakistan's population. Saudi Arabia has not yet announced next year’s quotas.
This week, the ministry reported that over 150,000 Pakistanis have registered for Hajj 2027 in less than 10 days of a government registration drive, indicating strong demand as preparations accelerate.
Performance guarantees and digital system
The ministry highlighted that it has already obtained performance guarantees from Hajj tour organizers and shareholder companies. Cost and operational details for Hajj 2027 will be announced in the second phase of the process.
The entire Hajj operation will be managed through a paperless, end-to-end digital system developed by Pakistan’s National Information Technology Board, aiming to streamline the pilgrimage process.
