The Ministry of Municipalities and Housing has announced that the Makkah municipality is continuing its operational and field plans for Hajj through an integrated system supported by the 940 call center and digital channels. This system aims to enhance services for pilgrims in the holy sites.
Service Reports Processed
Between Dul Hijjah 4 and 8, the 940 center processed more than 770 service reports amid high crowd density and continuous pilgrim movement. This reflects the field readiness and round-the-clock operations of the municipal teams.
Key Areas of Focus
The reports mainly covered public cleanliness, environmental sanitation, and public facility services. Specialized teams responded under proactive plans to maintain urban environmental quality and improve service efficiency.
Field teams also handled urgent public health and safety cases, achieving a 100 percent immediate response rate for critical reports. In addition, the center received 236 multilingual calls, supporting pilgrims’ access to municipal services and enhancing their overall experience.
Monitoring of Barbershops
The ministry intensified field monitoring of licensed barbershops, inspecting compliance with health standards, sterilization of tools, use of single-use materials, and cleanliness inside and around facilities. This ensures a safe environment for pilgrims.
The ministry stated that oversight operations will continue throughout the days of Tashreeq to enhance municipal services and enable pilgrims to perform their rituals with ease and peace of mind.
